An Antara member is entitled to cancel their Antara Membership at any time subject to the following terms and conditions.

An Antara Individual Policy Member is entitled to a pro-rata credit note upon receipt of written cancellation instructions and subject to return of the cancelled member's photocard. 

The credit note will be pro-rated from 48 hours following receipt by Antara of the cancellation instruction up to expiry of contract, less a cancellation fee of Kshs 1000. 

However, no refund shall be payable in respect of members who had been admitted to hospital at any time during the current contract period. 

Once an Antara Customer Service Representative receives the letter advising that the member is no longer covered, we will suspend the member from our database, advise all our partner providers accordingly and will send a letter confirming deletion of the member.

An Antara Group Policy Member is entitled to a pro-rata credit note in respect of members who have ceased employment or who have ceased to be covered under the Company’s medical scheme upon receipt of written cancellation instructions and subject to return of the cancelled member's photocard. 

The credit note will be pro-rated from 48 hours following receipt by Antara of the cancellation instruction up to expiry of contract, less a cancellation fee of Kshs 1000. 

However, no refund shall be payable in respect of members who had been admitted to hospital at any time during the current contract period. 

Once an Antara Customer Service Representative receives the letter advising that the member is no longer covered, we will suspend the member from our database, advise all our partner providers accordingly and will send a letter confirming deletion of the member.